What's New
Our workshops are visible from our beautiful showroom. You can see goldsmiths creating custom jewelry, jewelry makeovers and innovative ready-to-wear designs.
Designers, goldsmiths, and gemologists all come together to craft beautiful and creative jewelry that reflects your individual story.
Reserve your appointment and receive individual attention for your custom jewelry project or personalized shopping experience.
We design and create jewelry one piece at a time with care and attention to detail. Our goal is to craft pieces that will be cherished and that are built to last.
We believe that jewelry is more than gems and metal. It represents love, celebration, adornment, remembrance, milestones ~ your story.
Contact us to start telling yours.
Our workshops are visible from our beautiful showroom. You can see goldsmiths creating custom jewelry, jewelry makeovers and innovative ready-to-wear designs.
Designers, goldsmiths, and gemologists all come together to craft beautiful and creative jewelry that reflects your individual story.
Reserve your appointment and receive individual attention for your custom jewelry project or personalized shopping experience.
We design and create jewelry one piece at a time with care and attention to detail. Our goal is to craft pieces that will be cherished and that are built to last.
We believe that jewelry is more than gems and metal. It represents love, celebration, adornment, remembrance, milestones ~ your story.
Contact us to start telling yours.
Welcome
Innovative Jewelry Created In House
custom jewelry, jewelry makeovers, ready-to-wear jewelry, jewelry appraisals
Jewelry holds special meaning. It's more than the sparkles and shine.
It's about the loved ones we associate with it. It's about the special events commemorated, the milestones and accomplishments.
We create your personalized jewelry designs in our Durham, NC shop by hand.
Learn more about Custom Jewelry
Jewelry is about memories and emotions. You can express your personal style with a unique design created just for you.
Restyle jewelry from your past to a style that suits you now.
Reset diamonds or gems from broken jewelry.
Honor your loved ones by creating a wearable symbol of your love, restyling/combining inherited jewelry.
Reuse/recycle your own gold.
Learn more about Jewelry Makeovers
Jewelry holds special meaning. It's more than the sparkles and shine.
It's about the loved ones we associate with it. It's about the special events commemorated, the milestones and accomplishments.
We create your personalized jewelry designs in our Durham, NC shop by hand.
Learn more about Custom Jewelry
Jewelry is about memories and emotions. You can express your personal style with a unique design created just for you.
Restyle jewelry from your past to a style that suits you now.
Reset diamonds or gems from broken jewelry.
Honor your loved ones by creating a wearable symbol of your love, restyling/combining inherited jewelry.
Reuse/recycle your own gold.
Learn more about Jewelry Makeovers
Jewelry Makeovers
Before/After
Transform your old diamonds, gemstones and gold into new jewelry that you will love to wear!
Before
After
Need some gift inspiration?
Take our quiz to get ideas for the perfect gift for your special someone!
100%
recycled gold, platinum and silver for all jewelry created by Jewelsmith
We're proud to be dedicated to serving our incredible community and helping to ensure a sustainable future for all.
As a company, we are actively involved in positively impacting our local community—and we invite you to join us! Causes we proudly support.
Ethical PracticesFAQ
What services do you offer?
We provide in house custom jewelry services, custom jewelry makeovers, jewelry appraisals by certified gemologist appraisers and expert jewelry repairs on jewelry purchased from and created by Jewelsmith.
We do not work on watches.
Why do I need to make an appointment?
Our goal is to make sure every client gets the same level of time and attention. To do so, we modified our process in 2020 to require appointments so that we could devote that allotted time to you (each service type of appointment has designated amounts of time). We also want to ensure there is an available Jewelsmith team member to assist you. Appointments keep our in-store counts manageable, gives you more time and personalized attention and allows us to plan for your visit!
What happens if I didn’t make an appointment?
We still welcome walk-ins, but appointments are preferred. We will do our best to accommodate you if we have an available Jewelsmith team member when you arrive, which means you may have a short wait time or you may be asked to return when someone is available. There is a chance that we can serve your needs quickly (quick drop-offs and clean and checks of your Jewelsmith purchased jewelry) also. If we are completely full/booked, we’ll look at other times to schedule so that you have the proper time and attention, too!
What are your turnaround times for custom jewelry, jewelry repairs and appraisals?
- Sometimes we can accommodate shorter deadlines.
- Currently it takes around 8 weeks to complete a custom jewelry project.
- Jewelry repairs take about 4 weeks. Please note that we only repair jewelry purchased from or created by Jewelsmith. See our full repair policy.
- Jewelry appraisals take about 4 weeks.
Can I have a virtual consultation?
Yes! We have virtual appointments available for personalized custom jewelry consultations and virtual jewelry styling. Book now
How long will it take to get my online orders?
- Orders placed before 12:00 pm EST Tuesday - Friday will be shipped on the day you purchase. Orders placed after 12:00 pm EST, or on non-business days (Saturday, Sunday, Monday and holidays), will be shipped on the next business day.
- Free 2nd day shipping is standard with all orders
- In store pickup usually available same day
Do you offer free returns for online orders?
- Yes! You can return items for exchange or store credit for items returned in their original, unworn condition within 30 days of receipt of delivery.
- Purchases made in our physical location can only be exchanged/store credit.
- Other return options and exclusions may apply. See our:
Are your products ethically sourced?
- We create our ready-to-wear and custom jewelry with 100% recycled gold.
- Our gemstones suppliers adhere to the highest standards of ethical sourcing.
Do you work on watches?
No. We do not do any work on watches, including batteries.
What's your current Mask Policy?
While we do not require mask-wearing currently, you are more than welcome to wear one. If you choose to wear a mask in-store, you will be required to uncover your face for a moment, behind our glass door (so there will still be a partition of protection), before you enter. Once our camera captures your uncovered face, you may then put your mask back on. This is to ensure the security and safety of our jewelry store and protect our patrons and employees from other potential security risks. If you are unable to visit our store, we welcome virtual and phone consultations and have an online store for you to browse and purchase our jewelry!
I am so happy with my choice to go to jewelsmith to reimagine my engagement ring. Mary was so fun to collaborate with on the design and got the vision I had. But more importantly she and the team brought that to reality even better than I imagined. Customer service was outstanding. Highly recommend!
I LOVE Jewelsmith!!! I got to get the ring of my dreams created by Tiffany and crafted by Phil!!!! The whole designing process with Tiffany was so fun and collaborative! She truly read my mind and created my perfect ring!
I felt super supported in learning about the process of turning a few pieces of jewelry from my childhood into something I wanted as an adult. Everyone was friendly, professional and knowledgeable.
Tiffany listened to my vision for my ring and helped me design a ring that I am absolutely thrilled to wear!! It was important for me to preserve the diamond from my original engagement ring as the central portion while also adding new elements. This ring does all of those things and makes me smile each time I look at it! Highly recommend and will return to Jewelsmith for all future needs!!
This is the third time I’ve worked with Jewelsmith on a custom ring. I couldn’t be more pleased with my experience and the final products. I’ve had old gems set in more modern styles and this time I came in with idea sketched on napkin. My new “napkin” ring is gorgeous! If you want a unique piece of jewelry, this is the place. You know you deserve it. Treat yourself.
Contact Us
How can we help?
Tues - Fri 10-6, Sat 10-5
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We ensure a welcoming, inclusive, accessible, safe environment for all.
