Your time with us is yours.
Whether you're shopping for a finished piece, dreaming up something custom, or ready to give inherited jewelry a new life, your appointment means dedicated time with our designers, gemologists, and goldsmiths. No waiting, no rushing, no sharing.
Appointment FAQ's
Why do I need to make an appointment?
Our goal is to make sure every client gets the same level of time and attention. To do so, we modified our process in 2020 to require appointments so that we could devote that allotted time to you (each service type of appointment has designated amounts of time). We also want to ensure there is an available Jewelsmith team member to assist you. Appointments keep our in-store counts manageable, gives you more time and personalized attention and allows us to plan for your visit!
What happens if I didn’t make an appointment?
We still welcome walk-ins, but appointments are preferred. We will do our best to accommodate you if we have an available Jewelsmith team member when you arrive, which means you may have a short wait time or you may be asked to return when someone is available. There is a chance that we can serve your needs quickly (quick drop-offs and clean and checks) also. If we are completely full/booked, we’ll look at other times to schedule so that you have the proper time and attention, too!
How long is an appointment?
Appointment length varies by service: design consultations typically run 80 minutes, while shopping appointments and quick services like clean and checks are shorter. When you book, you'll see the time allotted for each service type.
What types of appointments can I book?
We offer appointments for custom jewelry design, jewelry makeovers and heirloom redesign, shopping our ready-to-wear collection, and pickup of ready items. Appraisal consultation appointments can be made by contacting our team. Virtual appointments are available for design consultations and shopping ready-to-wear items.
What should I bring?
That depends on what you're coming in for. For custom or makeover consultations, bring any jewelry you'd like to redesign or incorporate, inspiration images, and a general sense of your budget. For shopping appointments, just bring yourself. For appraisals, bring the piece and any documentation you have.
Can I book a virtual appointment?
Yes — virtual consultations are available for custom design, jewelry makeover projects and shopping. They work especially well if you're not local to Durham or prefer to start the conversation from home.
Is parking available?
We're located at 2200 W. Main St. in Erwin Square, with free parking in the shopping center lot. There are usually spots conveniently right in front of our store.
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