Our goal is to make sure every client gets the same level of time and attention. To do so, we modified our process in 2020 to require appointments so that we could devote that allotted time to you (each service type of appointment has designated amounts of time). We also want to ensure there is an available Jewelsmith team member to assist you. Appointments keep our in-store counts manageable, gives you more time and personalized attention and allows us to plan for your visit!

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We still welcome walk-ins, but appointments are preferred. We will do our best to accommodate you if we have an available Jewelsmith team member when you arrive, which means you may have a short wait time or you may be asked to return when someone is available. There is a chance that we can serve your needs quickly (quick drop-offs and clean and checks) also. If we are completely full/booked, we’ll look at other times to schedule so that you have the proper time and attention, too!

While we do not require mask-wearing currently, you are more than welcome to wear one. If you choose to wear a mask in-store, you will be required to uncover your face for a moment, behind our glass door (so there will still be a partition of protection), before you enter. Once our camera captures your uncovered face, you may then put your mask back on. This is to ensure the security and safety of our jewelry store and protect our patrons and employees from other potential security risks. If you are unable to visit our store, we welcome virtual and phone consultations and have an online store for you to browse and purchase our jewelry!