Our Services

Custom Jewelry and Jewelry Makeovers

Our design and sales team have all earned the Certified Sales Associate credential from the American Gem Society. The goldsmiths who create your custom jewelry bring credentials ranging from BA, BFA, and MFA degrees to AGTA Spectrum Awards and certifications from the New Approach School for Jewelers and GRS Training Center, among others, and many have been with Jewelsmith for 10, 20, even 30+ years.

Our team of designers and goldsmiths work with you to create personalized custom jewelry.

• You can makeover your old jewelry into new, meaningful jewelry that you will love to wear.
• Or you can start from scratch, and we can supply everything you need for your custom jewelry creation.
• Current turnaround time is 6 - 8 weeks. Sometimes shorter deadlines can be accommodated.
• Your first ring sizing is free within the first year, so your custom piece can be perfectly fitted after you receive it.
  
  

Handmade Jewelry

Choose from our ever-changing ready-to-wear collection, handcrafted in-house by our goldsmith team in Durham, NC, some of whom have been with Jewelsmith for 10, 20, even 30+ years. Our design and sales team hold the Certified Sales Associate credential from the American Gem Society.

Each piece is made with recycled metals and natural, ethically sourced gemstones. Looking for lab-grown gemstones? Those are available by custom request.

Make a personalized shopping appointment with our expert, no-pressure sales team, in person or virtually. Or shop online for in-store pickup or delivery to your door.
Your first ring sizing is free within the first year of purchase.

Jewelry Appraisals

Our gemological team holds the Certified Gemologist Appraiser (CGA) credential, the highest level of certification awarded by the American Gem Society, and must recertify annually to maintain it. As of 2026, only 248 gemologists nationwide held CGA status, and two of them are part of our team. Our Gem Lab has carried AGS Accredited Gem Laboratory status since 1996.

With that foundation, as well as their 10+ to 20+ years of experience, our team provides accurate and comprehensive appraisals, gem collection curation, and client support.

• Current turnaround time is approximately 4 weeks. Sometimes shorter deadlines can be accommodated.
• Each appraisal includes a photo, a detailed description and a detailed breakdown of the valuation.
• A complimentary appraisal is included with certain Jewelsmith purchases. Appraisal updates, such as insurance renewal, are available for a fee. Jewelry not purchased at Jewelsmith can be appraised for a fee.
  Please contact a team member for more details.
• Please note that we do not provide appraisals or evaluations for watches.

Engraving

Two of our goldsmiths, Denis Alzhanov and Patrick King, have trained at the GRS Training Center to sharpen their hand engraving skills.

We offer three types of engraving: hand engraving, laser engraving, and hand inscription.

Turnaround times:

• Hand engraving - usually within 4 weeks but may vary depending on complexity.
• Laser engraving - usually within 2 - 4 weeks.
• Hand inscription - usually a few minutes while you wait to a few days during especially busy times such as the holiday season.
  

Jewelry Repairs

• Starting Aug 1, 2024, we will only repair jewelry purchased from or created by Jewelsmith or previously repaired by Jewelsmith. See our statement for further information.

Clean & Checks

Bring in your Jewelsmith-created or Jewelsmith-purchased jewelry for a complimentary clean and check, which includes:

• A security check to confirm each gemstone is held firmly in its setting
• An inspection of the metal for wear or damage
• A professional cleaning
• A light polish or matte finish

Most clean and checks take just a few minutes while you wait.