Our Services
From custom jewelry and jewelry makeovers to innovative in-stock designs to jewelry appraisals and jewelry repairs, our experienced team will guide you and perform your services with care and skill.
Custom Jewelry and Jewelry Makeovers
Our design and sales team have all earned the Certified Sales Associate credential from the American Gem Society. The goldsmiths who create your custom jewelry bring credentials ranging from BA, BFA, and MFA degrees to AGTA Spectrum Awards and certifications from the New Approach School for Jewelers and GRS Training Center, among others, and many have been with Jewelsmith for 10, 20, even 30+ years.
Our team of designers and goldsmiths work with you to create personalized custom jewelry.
- You can makeover your old jewelry into new, meaningful jewelry that you will love to wear.
- Or you can start from scratch, and we can supply everything you need for your custom jewelry creation.
- Current turnaround time is 8 weeks. Sometimes shorter deadlines can be accommodated.
Handmade Jewelry
Choose from our ever-changing ready-to-wear collection, handcrafted in-house by our goldsmith team in Durham, NC, some of whom have been with Jewelsmith for 10, 20, even 30+ years.
Each piece is made with recycled metals and natural, ethically sourced gemstones. Looking for lab-grown gemstones? Those are available by custom request.
Jewelry Appraisals
Our gemological team holds the Certified Gemologist Appraiser (CGA) credential, the highest level of certification awarded by the American Gem Society, and must recertify annually to maintain it. As of 2025, only 265 gemologists nationwide held CGA status, and two of them are part of our team. Our Gem Lab has carried AGS Accredited Gem Laboratory status since 1996.
With that foundation, as well as their 10+ to 20+ years of experience, our team provides accurate and comprehensive appraisals, gem collection curation, and client support.
- Current turnaround time is 4 weeks. Sometimes shorter deadlines can be accommodated.
- We offer complimentary appraisals on jewelry purchased or created at Jewelsmith for $3000 and over.
- Each appraisal includes a photo, a detailed description and a detailed breakdown of the valuation.
- Please note that we do not provide appraisals or evaluations for watches.
Engraving
Two of our goldsmiths, Denis Alzhanov and Patrick King, have trained at the GRS Training Center to sharpen their hand engraving skills.
We offer three types of engraving: hand engraving, laser engraving, and hand inscription.
Jewelry Repairs
- Starting Aug 1, 2024, we will only repair jewelry purchased from or created by Jewelsmith or previously repaired by Jewelsmith. See our statement for further information.
Services FAQ
What jewelry services does Jewelsmith offer?
Jewelsmith offers custom jewelry design, jewelry makeovers and heirloom redesign, a handmade ready-to-wear collection, jewelry appraisals, engraving (hand engraving, laser engraving, and hand inscription), and jewelry repair (for Jewelsmith jewelry). All work is designed and handcrafted on-site in our Durham, NC studio.
How long does custom jewelry or a jewelry makeover take?
Current turnaround time for custom jewelry and makeovers is approximately 8 weeks. Shorter deadlines can sometimes be accommodated depending on the project.
How long does a jewelry appraisal take, and is it free?
Appraisal turnaround time is approximately 4 weeks. We offer complimentary appraisals on jewelry purchased or created at Jewelsmith valued at $3,000 or more. We do not provide appraisals or evaluations for watches.
Who performs Jewelsmith's appraisals?
Our gemological team holds the Certified Gemologist Appraiser (CGA) credential, the highest level of certification awarded by the American Gem Society and recertifies annually. As of 2025, only 265 gemologists nationwide held CGA status, and two of them are part of our team. Our Gem Lab has held AGS Accredited Gem Laboratory status since 1996.
Does Jewelsmith repair jewelry purchased from other stores?
As of August 1, 2024, we only repair jewelry that was purchased from Jewelsmith, created by Jewelsmith, or previously repaired by Jewelsmith.
What types of engraving does Jewelsmith offer?
We offer three types of engraving: hand engraving, laser engraving, and hand inscription. Two of our goldsmiths, Denis Alzhanov and Patrick King, have trained at the GRS Training Center to sharpen their hand engraving skills.
Are Jewelsmith's ready-to-wear pieces made with natural or lab-grown gemstones?
Our ready-to-wear collection is made with natural, ethically sourced gemstones. Lab-grown gemstones are available by custom request.
How experienced is the Jewelsmith team?
Our team has a combined experience of almost 250 years, with individual team members ranging from newer additions to over 30 years with the company.
Jewelsmith has been a Durham fine jewelry studio since 1976 and has been employee-owned since 2021.
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