Refund policy
We would love to help you find something that you do love! Text us or call and let us know what we can do to help.
We will repair or replace any piece of jewelry created by us at no charge if your jewelry breaks due to a manufacturing defect or error in our workmanship. See our Warranty for more detailed information. If you believe your item is defective, please call or email Kristine.
If you are not satisfied with your purchase, you may return it to us for:
- Refund - subject to conditions below (online purchases only)
- Free Exchange - subject to conditions below (online or in-store)
- Free Store Credit - subject to conditions below (online or in-store)
EXCEPTIONS:
The following items cannot be returned:
- Items purchased with a discount
- Items purchased on sale
- Items purchased with promo codes
- Items marked “Consignment” or “Vintage”
- Items that portions of proceeds go to charity, such as “Eno Collection” and “Durham Skyline”
- Items marked non-returnable
- Items that are custom-made or customized
REFUND:
- Must be returned within 15 days of purchase
- Will be subject to a 15% restocking fee
- Must have been purchased online. In-store purchases not eligible for refunds
- Must be in original, unworn condition
- Must be in original packaging
- Can be returned to our physical location or shipped to the address below
- Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method as well as shipping insurance. We are not responsible for lost items
- Return Request
FREE EXCHANGE:
- Must be returned within 30 days of purchase
- Must be in original, unworn condition
- Must be in original packaging
- Can be exchanged at our physical location or shipped to the address below
- Return shipping is FREE for exchanges. We will send you a prepaid shipping label
- Return Request
FREE STORE CREDIT:
- Must be returned within 30 days of purchase
- Must be in original, unworn condition
- Must be in original packaging
- Can be returned to our physical location or shipped to the address below
- Return shipping is FREE for store credit. We will send you a prepaid shipping label
- Return Request
RETURN PROCESS:
To return an item for refund, exchange, or store credit, please make a return request HERE or text or call 919-286-2990. Please read above conditions and instructions carefully.
Item(s) can be returned to our physical location or shipped to the following address:
Jewelsmith
Attn: Kristine Wylie
2200 W. Main Street
Ste A-170
Durham, NC 27705
