The first step in your new creation is to have a conversation with one of our talented designers who know just how to listen to figure out exactly what you want, even if you're not sure! If you have your own gems already, great! If you would like new ones, we have a large selection in stock, plus we can contact our trusted sources to send us several for you to choose from with no obligation. If you have jewelry that is sentimental that you’d like to include in your project or jewelry that you just don’t wear anymore, let us know and we can either use it or give you a recycling credit toward your project.
The next step is either a hand drawn sketch or a CAD (Computer Aided Design) rendering so that you can see the vision start to come to life. We use two CAD programs, Matrix and Countersketch, both of which can be used to create renders.
Once the ideas are all sketched out and you love what you see, if the jewelry is to be hand fabricated, one of our expert goldsmiths will get started on building your new piece! You can see the goldsmiths working from the showroom and you can even get a tour and see the shop up close and meet the team!
If the item will be cast, a wax model will be created either by hand carving or more often by CAD and 3D printing on one of our two printers named Edwin and Edwina. Our CAD designer has also worked as a bench jeweler and truly understands how jewelry needs to be virtually created in order to work in the real world. Once your wax model is finished, you can view it, by coming by the shop, we can send pictures of it to you or if you live out of town we can even mail it to you. You can try it on, and make sure that you love the width, height etc before we move on to the next step.
Next we use the ancient technique of lost wax casting with a modern twist. After the traditional attaching of sprues (gateways for the molten metal to flow through), mold making and burning out of the wax in a kiln, we use a high tech casting machine. This improves the quality of our castings by controlling many of the variables that can cause problems.
After the casting, the sprues must be removed and the surface sanded and polished in a process that often takes many hours to achieve the final mirror shine, or lovely soft matte finish that you see in the end.
Whether the piece is fabricated or cast, if there are gemstones, the goldsmith must carefully set them securely. This process requires both skill and patience to be done well. After everything is all set, the final finishes are applied.
Our administrative team takes all the information about the metal/labor/gems etc and inputs them into the computer, takes an amazing photograph of your new piece of jewelry so that we will always have a record of everything that went into it!
The gemologists write up a detailed appraisal complete with a picture at no charge (for every item over $1000).
Lastly, your designer will show you your beautiful new jewelry and wrap it in our signature packaging!