Q: What services do you offer?
A: We offer a variety of jewelry related services including...
Custom Jewelry - Whether from scratch or re-using your gemstones, our amazing team of designers with help you design a beautiful piece of jewelry exactly the way you want it and our goldsmiths will make it a reality. See some of our recent custom creations. Our shop is well equipped with such items as a laser welder, power roll mill, CAD (computer aided design) software and a computer driven mill, casting equipment including an induction melter, ultrasonic cleaner, industrial steamer, sinusoidal stakes and much more. Plus most of the shop areas are visible from the show room, so come take a look at where your jewelry is actually made!
Turnaround time: generally 4-6 weeks, but we can often accommodate shorter deadlines.
Jewelry Repair - We are known for tackling all types of repairs including restorations, re-tipping prongs, ring sizings, chain solders, clasp replacement, stone tightening, re-shank (replacing worn ring shank), arthritic shanks, sizing pillows (a potential solution for people with large knuckles, laser welds, gemstone replacement, pearl/bead restringing, replacement/adjustment of clasps and much more. Our shop is well equipped with such items as a laser welder, power roll mill, CAD (computer aided design) software and a computer driven mill, casting equipment including an induction melter, ultrasonic cleaner, industrial steamer, sinusoidal stakes and much more. Plus most of the shop areas are visible from the show room, so come take a look at where your jewelry is actually made!
Turnaround time: generally 1 - 2 weeks, but we can often accommodate shorter deadlines.
Clean and Check - We offer free polishing, cleaning and inspection of your jewelry regardless of where it was purchased. Having your jewelry cleaned and inspected is absolutely critical to the longevity of your jewelry! We can often catch problems while they are still fixable and before diamonds and gemstones are lost. A simple procedure such as retipping can save your gems from falling out of worn out prongs.
Light Watch Repair - we change watch batteries, watch band adjustments and installations, and gaskets
Hand Engraving - decorative embellishments, monograms, initials, even pictorial representations.
Jewelry Appraisals - we have a CGA (certified gemologist appraiser) on staff to perform several types of appraisals. You will receive two copies of your appraisal which contains a photograph of your item and detailed descriptions of the primary gemstone, accent gemstones and its mounting. We have an AGS (American Gem Society) accredited gem lab equipped with various testing equipment including a binocular microscope, electronic scale, spectrascope, polariscope, GIA (Gemological Institute of America) Gem Set color grading system, Chelsea color filter, diamond light and graded master comparison diamonds, thermal conductivity diamond tester, UV light unit, proportionscope, dichroscope, refactometer and heavy liquids. All analyses, opinions and conclusions are developed and prepared in conformity with the Uniform Standards of Professional Appraisal Practice. Appraisals take approximately 1-1.5 hours per item and therefore there is no quantity discount available. Call for scheduling.
Diamond and colored stone re-cutting and polishing - Although diamonds are very, very hard, they can be broken and chipped if hit from just the right angle. Often chipped diamonds can be recut to look like nothing ever happened! Colored stones can often become abraded over time, causing them to lose that sparkle that you fell in love with. We have seen some dramatic improvements in the appearance of damaged diamonds!
Q: What are your policies for ecommerce?
A: Orders placed before 4:00 pm EST Tuesday - Friday will be shipped same day. Orders placed after 4:00 pm EST or on non business days (Saturday, Sunday, Monday or holidays) will be shipped next business day. Shipping charges for FedX third day are included in the price of the items. Expedited shipping will incur additional charges. Please email firstname.lastname@example.org or call 919-286-2990 to arrange for expedited shipping.
All transactions are secured by SSL encryption.
Returns must be made within 30 days of purchase. Returns must be sent in original package. Email email@example.com to request return shipping label. When item has been received in original condition, a full refund of your payment will be issued.
Q: Are your prices competitive?
A: Yes! Our prices are based on materials and labor. Materials include things like precious metals, gemstones, clasps, etc. and the labor is based on the hands-on time that it takes to make the jewelry. Each piece that we create is made in house by one of our our five designer goldsmiths with over 110 years combined experience, and our three designer sales staff members have a combined experience of 58 years. In spite of the fact that our jewelry is hand made in the USA one piece at a time, our prices are comparable to jewelry of similar quality found in other stores.
Q: Do you buy jewelry?
A: Yes! We buy scrap gold, platinum and silver plus some diamonds. Bring us your broken and/or out of style jewelry and we will make you an offer. You may even want to use some of the gemstones to make something new with all that money you just got for your scrap, we offer an even higher price per pennyweight if used toward a purchase. We are dedicated to recycling precious metals!
Q: Do you have all the items in stock that are shown on your website?
A: No. Many of the items that are shown in the "What's New" gallery are in stock, but we wanted to show the range of items that we have made. We can, however, make any of the items that are shown and we can modify them in any way that you want (unless it defies the laws of physics.)
A small selection of our in stock items are now available for sale on our website. See Shop.
Q: Do you have a warranty?
A: Yes! We stake our reputation on every piece of jewelry we create. Here's the official warranty...
Statement of Warranty
Thank you for choosing Jewelsmith. Our mission is to create durable, high quality, handcrafted jewelry. Components, mechanisms and gemstones will require attention over time. The following paragraphs detail our official warranty.
We take pride in our work and guarantee its quality. In the unlikely event that your jewelry breaks due to a manufacturing defect or an error in our workmanship, we will repair the piece at no charge. If, however, your jewelry sustains damage due to wear, neglect or accidents, we are not responsible. We will gladly advise you with any preventative care and maintenance.
Care and Maintenance
Gemstones can become loose in their settings due to impact under many circumstances. Even diamonds, which are the hardest, can chip, abrade, or break when struck with enough force at the right angle. For these reasons, Jewelsmith recommends personal jewelry insurance for coverage of the unexpected. We have recommended Jeweler’s Mutual Insurance Company to our customers for over 30 years.
We recommend having your jewelry cleaned and the setting(s) inspected by our goldsmiths or an American Gem Society (AGS) accredited jeweler at least twice a year. We offer complimentary cleaning, inspections and stone tightening of all Jewelsmith jewelry. Eventually, we may suggest updates or refurbishments that are consistent with the wear and age of the piece. In addition, we recommend removing your jewelry while doing yard work, cleaning, heavy lifting (including at the gym) and enthusiastic clapping. Note well that gemstones and pearls, as well as precious and alternative metals, require specific and differential care dependent on your daily activities.
Q: Are there different types of appraisals?
A: Yes, the following is a detailed description of the kinds of appraisals we offer and the circumstances in which each is appropriate.
_ Insurance of Replacement. This is the estimated value for which a similarly described item could be purchased if alike in quality, material and craftsmanship at the time of the appraisal from a merchant who normally stocks and deals in the type of merchandise in question.
_ Fair Market Value. This is the estimated cash value of an item in “as is” condition which would change hands between a willing buyer and seller, neither being under any compulsion to buy or sell and both having reasonable knowledge of the relevant facts. This price would be determined in an orderly sale in a market within a reasonable time of thirty days to twelve months.
_ Liquidation Value. This would be the same as above, but in a forced sale within a time frame of seven to thirty days, with one or both of the parties being an unwilling participant.
_ Antique. Antique and unusual items that are considered not replaceable, the appraisal represents the current replacement value. This type of evaluation is quite rare and not often used as Jewelsmith can reproduce most items.
Q: How do I store and care for my pearls?
A: We have a number of recommendations for how to make your pearls last for generations.
Taking care of your pearls
Your pearls are meant to be worn. Wearing them only enhances their beauty.
Pearl are soft and delicate gems. They are 2.5-4.5 on the Mohs hardness scale.
Pearls are produced by a living organism and contain calcium carbonate crystals that are sensitive to chemicals and acids. They also contain small amounts of water and protein.
Store pearls in a soft velvet or satin bag or pouch to avoid them from touching other jewelry, which may scratch them. Pearls should never be wrapped in cotton or wool because the heat generated would add to the risk of drying and cracking.
Pearls should be wiped regularly with a soft cloth or chamois moistened with water. This will prevent dirt from accumulating and keep perspiration, which is slightly acidic, from eating away at the pearl nacre. If pearls are very dirty they can be cleaned by your jeweler or washed in water with a mild soap such as Ivory. After washing your pearls, rinse well with clear warm water and lay them flat on a soft towel to dry.
Protect pearls from chemicals such as vinegar, alcohol, ammonia, bleach, swimming pool and hot tub water, hair spray, perfume and cosmetics. Avoid wearing them to the hair salon, tanning bed, when doing exercises, swimming or taking a shower. (When dressing, pearls should be the last thing that you put on and the first thing that you take off.)
Do not clean pearls with commercial jewelry cleaners, ultrasonic cleaners, steam cleaners, detergents, bleaches, powdered cleaners or baking soda. Do not use toothbrushes, scouring pads or abrasive materials to clean pearls.
Have your pearls checked and restrung every year or two if you wear them frequently. Over time the silk thread can weaken and stretch.
Regular care will greatly extend the life of your pearls.